Shipping policy

Shipping & Delivery

Velobiotics ships from our Johannesburg warehouse to customers across South Africa, as well as to Namibia and the United States. Every parcel is packed to protect the probiotic integrity of your products, and every order is tracked from dispatch to your door.

South Africa

  • Standard door-to-door courier: R99.95 on orders under R500.
  • Free delivery on all orders of R500 or more.
  • Delivery time: 1–3 working days to major centres (Johannesburg, Pretoria, Cape Town, Durban); 3–6 working days to outlying and rural areas.

Namibia

  • Flat rate: R99 per order, delivered via NamPost.
  • Delivery time: typically 7–14 working days after dispatch.
  • Any import duties or taxes levied on arrival are the responsibility of the customer.

United States

  • Flat rate: $5.99 per order.
  • Free shipping on orders of $40 or more.
  • Delivery time: typically 5–10 working days after dispatch.

Order processing

Orders are dispatched Monday to Friday, excluding South African public holidays. Orders placed over a weekend or on a public holiday are processed on the next business day. In most cases your order leaves our warehouse within one working day of payment being confirmed.

Couriers deliver between 09:00 and 16:30 on weekdays. Please make sure someone is available to receive the parcel at the address provided, or use a work address. Any special delivery instructions can be added in the order notes at checkout.

Tracking

As soon as your order is dispatched you will receive a tracking number by email (and SMS where a mobile number was provided). You can follow your parcel every step of the way until it is delivered.

Address accuracy & failed deliveries

Please check your delivery address carefully before completing checkout. Velobiotics cannot be held responsible for delays caused by incorrect or incomplete addresses. If a parcel is returned to us because it could not be delivered, we will contact you to arrange redelivery; a second delivery fee may apply.

Stock availability

We work hard to keep stock levels accurate. If an item is unexpectedly out of stock after you have ordered, we will contact you to offer an equivalent product, let you know when new stock is expected, or issue a full refund — your choice.

Damaged or missing items

Please inspect your parcel on arrival. If anything is damaged or missing, email us within 48 hours of delivery with your order number and a photo of the parcel, and we will put it right. See our Refund & Returns Policy for details.

Large or heavy orders

We reserve the right to adjust delivery costs on orders exceeding 5 kg or requiring special handling. We will always contact you for approval before any additional charge is applied.

Questions?

Email support@velobiotics.com. We respond to shipping queries within 24 hours during business hours (Monday to Friday, 08:00–17:00 SAST).